Shipping

Online shopping terms

Shipping and Delivery

Rose ou Bleu offers shipping services throughout Canada via Canada Post. If you have problem to purchase, do not hesitate to contact us at (514) 948-3666, at our toll-free number 1 (866) 948-3666 or by e-mail at customerserviceweb@roseoubleu.com.

Your order will be shipped within 4 working days from the date of purchase if the products are in stock at Rose ou Bleu.

Shipping Costs

Purchases of $75 or less before taxes are delivered for 9.99$ + taxes. Purchases of $75 or more before taxes are delivered free of charge. Special delivery fees apply to any order placed to be sent in a remote area. To complete such an order, the affected customer must communicate with Rose ou Bleu and pay the shipping costs. These deliveries are made through Canada Post.

Please note that Rose ou Bleu is not responsible for unclaimed parcels, re-shipping costs or costs related to the return of merchandise.

Due to commercial restrictions, Rose ou Bleu can only ship and deliver to Canadian locations.

Boxes and contents of your order

Rose ou Bleu believes in recycling: we reuse boxes to ship your orders, as often as possible. Also, in order to provide you with the most efficient delivery service, smaller items may be placed inside bigger ones. Please check the contents of your parcel on delivery, as prints displayed on the box may not be related to your order, and large items might include smaller ones.

In-store pick-up

Rose ou Bleu also gives you the option to pick-up your items at our store location at no cost to you. The processing of your order may take up to 3 working days. If the order pertains to a birth registry, gift-givers on the list will be notified by e-mail. The person making the online purchase will be notified by e-mail when the order is ready to be picked-up.

Return policy

Prior to returning any product, the product owner must obtain an authorisation number by contacting our Rose ou Bleu Customer Service at (514) 948-3666, at our toll-free number 1 (866) 948-3666 from Monday to Friday between 10 AM to 6 PM or by e-mail at customerservice@roseoubleu.com.

An exchange or refund can be made, provided that all applicable conditions are met, within 30 days from the date of purchase: (i) in store with the invoice for the product or; (ii) by mailing the product (at the expense of the customer) with a copy of the invoice or invoice number. Refunds will be made only to the credit card initially used for the purchase of the product.

All returned products must be unused and kept in its original packaging with all stickers and labels intact. No product subject to safety or hygiene restrictions can be returned unless it is still under seal. If these conditions are not met, returned merchandise could be refused. Shipping charges for the return of merchandise must be borne by the customer.

Defective merchandise

You must contact our Customer Service prior to returning any defective product, either by telephone at (514) 948-3666 or at our toll-free number 1 (866) 948-3666 from Monday to Friday between 10 AM to 6 PM or by e-mail at customerservice@roseoubleu.com. Rose ou Bleu will assume the charges for the return of defective items and the shipping of replacement products.

Gift cards

Rose ou Bleu gift cards purchased online can be redeemed online through the Site. Gift cards can neither be exchanged nor reimbursed.

Products at discount prices

All sales of discounted products are final. No exchange or refund will be made. New sales only. Not combinable with other promotions.

Promotional code

Promotional codes are not valid for products on discount prices, gift cards and shipping costs.  These codes are not valid in store.

Merchandise over a year

Merchandise purchased over a year and never claimed at the store becomes the property of Rose ou Bleu without notice.

Discounts for Twins and More

Twins and More discount of 10% before tax is granted to all purchases by parent(s) (father and/or mother only) of twins, triplets, or more. This discount does not apply to deliveries fees. The Twins and More discount applies only to regular price items online. The discount cannot be combined with any other promotions. Please send an email at: info@roseoubleu.com with a twin proof (health insurance card, echography, etc.) . Rose ou Bleu has the right to delete the Twins and More discount if it is used by a third person. The Twins and More discount is applicable for an unlimited number until children are 3 years old.

 

In-store shopping terms

Return policy

An exchange or refund can be made, provided that all applicable conditions are met, within 30 days from the date of purchase in store with the invoice for the product. Where applicable, refunds will be made only to the credit card initially used for the purchase of the product.

All returned products must be unused and kept in its original packaging with all stickers and labels intact. No product subject to safety or hygiene restrictions can be returned unless it is still under seal. If these conditions are not met, returned merchandise could be refused.

Defective merchandise

Customer must contact our Customer Service prior to returning any defective product, either by telephone at (514) 948-3666 or at our toll-free number 1 (866) 948-3666 from Monday to Friday between 10 AM to 6 PM or by e-mail at customerservice@roseoubleu.com.

Gift cards

Rose ou Bleu gift cards purchased in store can be redeemed in store. Gift cards can neither be exchanged nor reimbursed. Gift cards must be presented to the cashier at the time of payment.

Products at discount prices

All sales of discounted products are final. No exchange or refund will be made.

Discounts for Twins and More

Twins and More discount of 10% before tax is granted to all purchases by parent(s) (father and/or mother only) of twins, triplets, or more. This discount does not apply to deliveries fees. The Twins and More discount applies only to regular price items in store. The discount cannot be combined with any other promotions. If the children are not present, the parents who wish to take advantage of the discount must present valid proof (health insurance card, etc.). Rose ou Bleu has the right to delete the Twins and More discount if it is used by a third person. The Twins and More discount is applicable for an unlimited number until children are 3 years old.

Promotional code

Promotional online codes are not valid in store.